package com.yxw.yxnet_cd_center.common.constant;

/**
 * 会话常量信息
 */
public class SessionConstants {

    //会话状态:1完成申请,2完成主题订阅,3已有客服处理,4流转,5结束
    public static final int COMPLETED_APPLICATION = 1; // 完成申请
    public static final int COMPLETED_TOPIC_SUBSCRIPTION = 2; // 完成主题订阅
    public static final int PROCESSED_BY_CUSTOMER_SERVICE = 3; // 已有客服处理
    public static final int TRANSFERRED = 4; // 流转
    public static final int ENDED = 5; // 结束


    // 接入状态 0：正在处理 1：已结束
    public static final int ACCESS_STATE_PROCESSING = 0; // 正在处理
    public static final int ACCESS_STATE_ENDED = 1; // 已结束

    // 满意度指标
    public static final int FULLY_SATISFIED = 4; // 满意

    // 发送者类型 1:客户 2：客服
    public static final int SENDER_TYPE_CUSTOM = 1; // 客户
    public static final int SENDER_TYPE_USER = 2; // 客服
    public static final int SENDER_TIME = 180; // 客服回复时间  180s


}